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Sullivan University


Certificate in Support Technician

The purpose of this program is to prepare graduates for entry-level positions in technical support positions and related fields. The program provides the foundation to obtain the fundamental knowledge of the various theoretical components and practical skills of technical support as the basis for entry-level employment within various technical support related disciplines. Students will learn the basics of programming, computer use, Microsoft PowerPoint, Word, Excel, and Access along with hardware and software installation, configuration, and maintenance, including computer networking and device troubleshooting. Additionally, students will learn organizational structures.

In addition to being a freestanding certificate, the Support Technician Certificate program coursework may be selected as the information technology electives other programs. If a student has completed a Sullivan University degree, which includes the coursework for the Associate of Science in Computer Information Technology, students may apply for the Support Technician Certificate when completing the graduation application.

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